Last Updated: September 8, 2025
Welcome to Alio, your social connection platform. Your privacy and data security are our top priorities. This Privacy Policy ("Policy") explains how we collect, process, store, share, and protect your personal data when you use our services. We have formulated this Policy in strict compliance with applicable legal regulations, including Google Play policies, GDPR, CCPA, and China's Network Data Security Management Regulations, to ensure compliance and protect your rights.
By installing, registering, or using Alio, you confirm that you have read, understood, and agreed to the provisions of this Policy. If you do not agree to any part of this document, please discontinue using the App and uninstall it from your device.
This Privacy Policy governs all aspects of data collection, processing, and protection during your interaction with Alio, whether you are using the App's features, communicating with our support team via email, or engaging with other users. The entity responsible for handling your personal data is Alio Interactive Technology Co., Ltd. (referred to as "we" or "us").
Please note that this Policy does not cover third-party services you may interact with while using our App. We do not sell, trade, or share your personal data with third-party entities for profit. However, if you choose to engage with external services (such as payment providers or social media logins), their respective privacy policies will apply. We strongly encourage you to review their data handling practices before using their services.
This Policy applies in the following circumstances:
● When you access, use, or register for the App's services
● When you voluntarily provide personal data for support, inquiries, or feedback
You retain the right to withhold certain information under these conditions:
● If no legal requirement mandates its provision
● If you prefer not to share the information with us
● If you do not consent to data processing by us or our affiliated service providers
To ensure clarity in this Privacy Policy, we define the following terms:
● Personal Information: Any data that directly or indirectly identifies an individual, including but not limited to names, contact details, profile information, and any other personally identifiable content.
● Sensitive Personal Information: As defined by applicable laws, including but not limited to racial or ethnic origin, religious beliefs, biometric data, health information, and precise location data.
● Technical Data: Information automatically collected when users interact with the App, such as device specifications, operating system details, and system diagnostics.
● Usage Data: Behavioral information generated through the use of the App, including session durations, feature interactions, and engagement patterns.
● User Data: Any personal or non-personal information voluntarily shared or transmitted by users while utilizing the App's services.
This Privacy Policy has been developed in accordance with the following regulations and policies:
● Google Play Policies: User, Distribution, Security, Data Protection, and Child Safety Guidelines
● General Data Protection Regulation (GDPR) – EEA: Ensuring lawful collection and processing of data for users within the European Economic Area
● California Consumer Privacy Act (CCPA) – USA: Defining privacy rights and protection measures for California residents
● Network Data Security Management Regulations of China: Governing data processing activities within China
● Regulations on the Protection of Children's Personal Information Online: Specific protections for minors under 14 years of age
These regulations serve as the foundation of our data handling practices, ensuring compliance with global privacy standards.
To enhance the functionality of our App and improve user experience, we may collect and process the following categories of information:
● Account Details: When you sign up for an account or update your profile, we collect information such as your username, email address, phone number, and profile picture. Each user is assigned a unique identifier for system recognition.
● Payment Data: Transactions related to premium features are processed through Google Play or the App Store. While we collect transaction records for verification, we do not store complete payment card details or sensitive financial information.
● Content and Interaction Data: We collect messages, photos, videos, and other forms of user-generated content shared within the App. This information may be temporarily stored for security monitoring and compliance with community guidelines.
● Support and Inquiry Information: When you contact customer support or submit a report, we may collect your name, email address, IP address, and the content of your request. This helps us troubleshoot issues and improve our services.
To maintain and enhance the performance of our App, we automatically gather certain information:
● Device Information: This includes details such as your device type, operating system version, unique device identifiers, IP address, time zone, and system language settings.
● App Usage Data: We track how users interact with the App, including session durations, feature usage, frequency of interactions, and in-app navigation patterns.
● System Logs and Error Reports: To diagnose issues and improve system stability, we automatically collect logs containing error messages, crash reports, and system events. This data is anonymized to protect user privacy.
● Third-Party Analytics: We utilize external SDKs to gather insights into user behavior and service performance. These third parties process data according to their respective privacy policies:
- Firebase – Analytics & Performance Monitoring
- Google Analytics – User Behavior Analysis
- GrowingIO – Product Optimization Insights
In certain situations, we may receive user information from third-party providers, including:
● Social Media Integration: If you choose to register or log in using a third-party service (e.g., Google, Facebook, or WeChat), we may access your publicly available profile details, such as your name and email address, as permitted by the service provider.
● Payment Processing Services: When you complete an in-app purchase, we receive transaction status notifications from the payment gateway to confirm successful payments.
Certain data is only collected when you grant explicit permission:
● Device Permissions: To enable features such as voice and video calls, we may request access to your microphone, camera, and photo storage. Location access may also be requested for region-based service optimization. These permissions are entirely optional and can be managed through your device settings.
● Advertising and Marketing Data: If you interact with our promotional content on third-party platforms, our advertising partners may provide us with data related to ad performance, click-through rates, and user engagement insights. We use Google Admob SDK for personalized advertising services.
We utilize your personal information strictly for the purpose of enhancing your experience, ensuring security, and improving our services. Your data is never sold or shared with unauthorized third parties. Below are the key ways in which we use your information:
To deliver essential functionalities and maintain seamless user experiences, we process your data for:
● User registration and authentication using your email, phone number, or social media login credentials
● Customer assistance and support services
● Processing in-app purchases and verifying transactions
● Maintaining service continuity, including temporary storage of chat history and social connections
To help users connect and engage meaningfully within the platform, we process relevant data for:
● User discovery and friend recommendations based on activity patterns and preferences
● Profile visibility controls, allowing you to manage what personal information is visible to others
● Enhancing communication matching through algorithmic refinements based on interaction history
To continuously improve our services, we use collected data for:
● Analyzing user engagement to refine the App according to user behavior
● Testing and developing new functionalities with selected user groups
● Optimizing technical performance and minimizing disruptions
User security is a top priority, and we actively monitor and address inappropriate activities, including:
● Reviewing reported content and interactions to identify harmful conduct
● Monitoring for suspicious activity patterns such as mass account creation or spam messaging
● Enforcing community guidelines through content moderation and appropriate actions
We adhere to global data protection laws and ensure compliance through:
● Regional data governance based on users' geographic locations
● Cooperation with law enforcement when required by legal obligations
● Implementing data retention and deletion practices as mandated by applicable laws
We uphold strict confidentiality regarding your personal data and do not sell or trade your information to third parties. However, in certain circumstances, limited data sharing may be necessary under the following conditions:
● Legal and Regulatory Compliance: If legally mandated by courts, law enforcement agencies, or government authorities, we may disclose specific user data to comply with legal investigations related to fraud, security threats, or unlawful activities.
● Business Mergers and Acquisitions: If our company undergoes a corporate restructuring, merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction. In such cases, affected users will be notified accordingly.
We conduct thorough security assessments of all third-party service providers and require them to implement adequate data protection measures in line with our standards and applicable laws.
We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure. Our security practices include encryption, access control, and secure storage infrastructure to maintain the confidentiality of your data.
As the data controller, we store personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and enforce our policies. The retention period is determined based on:
● The type and sensitivity of the data
● The potential risks associated with unauthorized access or exposure
● Compliance with applicable laws and regulations
Once the original purpose for data collection is no longer applicable, we ensure timely and secure deletion:
● User feedback and support data are erased after resolution
● If you delete your account, your personal data will be permanently removed within 30 days
● Chat conversations are automatically deleted after 90 days unless retained temporarily for compliance purposes
● Log data is anonymized after 6 months
We use industry-leading encryption protocols (SSL/TLS 1.3) to protect sensitive data during transmission and implement AES-256 encryption for data at rest. All real-time communications are protected using end-to-end encryption where applicable.
Your personal information is accessible only to authorized personnel who require such access for legitimate operational purposes. Access is strictly monitored and logged, with role-based access controls implemented to minimize data exposure.
We adhere to the principle of data minimization by collecting only necessary information required to provide our services. Unnecessary or obsolete data is regularly purged to optimize storage efficiency.
Your personal information may be stored on secure servers across multiple locations, including the United States, Europe, and Asia. When transferring data across borders, we ensure compliance with applicable regulations:
● For EEA users, data transfers comply with GDPR requirements, including Standard Contractual Clauses
● For California residents, we adhere to CCPA requirements for data protection
We maintain a comprehensive information security management system and regularly conduct security audits and vulnerability assessments. In the event of a data breach that may affect your personal information, we will notify you and relevant authorities within 72 hours as required by law and take immediate remedial actions.
We adhere to global data protection laws, including GDPR for users in the EEA and CCPA for California residents.
If you are an EEA resident, you have the following rights under GDPR:
● Right to Access: Request a copy of your personal data stored in our systems
● Right to Correction: Request modifications to inaccurate or incomplete data
● Right to Deletion: Request removal of your personal data, except when retention is required by law
● Right to Restrict Processing: Request limitation of your personal information processing under specific circumstances
● Right to Data Portability: Receive your personal data in a structured format for transfer to another service provider
● Right to Object: Object to processing based on our legitimate interests
● Right to Withdraw Consent: Withdraw previously given consent for data processing activities
To exercise these rights, please contact our data protection officer at [email protected]. We will respond to your request within one month of receipt.
Under the CCPA, California residents have specific rights regarding their personal data:
● Right to Know: Request information about the types of personal data collected, used, and shared
● Right to Delete: Request permanent removal of your personal information, subject to certain exceptions
● Right to Correct: Request correction of inaccurate personal information
● Right to Opt-Out: Request that we refrain from sharing your personal information with third parties
● Right to Limit Use: Request limitation on the use and disclosure of your sensitive personal information
● Right to Equal Treatment: We do not discriminate against users who exercise their CCPA rights
To submit a request under the CCPA, please contact our customer support team at [email protected] or use the dedicated form in the App settings. We will verify your identity before processing your request and respond within 45 days.
We are committed to safeguarding the privacy of minors and fully comply with child protection policies worldwide. Our services are intended for users aged 16 and above. We do not knowingly collect, process, or store personal data from individuals under 16 years of age without verifiable parental consent.
In accordance with the Regulations on the Protection of Children's Personal Information Online, we implement additional protections for children under 14:
● We do not collect personal information from children under 14 without explicit verifiable parental consent
● We have established a dedicated children's personal information protection mechanism with a designated responsible person
● Parents or legal guardians may review, correct, or request deletion of their child's personal information
● We implement stricter data security measures for any inadvertently collected children's information
If you encounter a suspected underage user, please report through:
● In-App Reporting: Submit reports via the "Safety Center" section in App settings
● Email Support: Notify us at [email protected] with relevant evidence
Upon receiving credible reports of underage users without proper consent, we will:
● Suspend the account immediately
● Delete all personal data within 24 hours
● Implement measures to prevent re-registration
● Notify parents or guardians of the action taken
We respect your privacy rights and provide various options to manage your personal information.
● Access: Log into your account to view stored personal information, including your profile, preferences, and interaction history
● Rectification: Update information within the app or submit correction requests via [email protected]
● Restrictions: In certain circumstances involving security or legal compliance, we may limit access but will provide a reasonable explanation
● You may request deletion of your personal data, including account information, chat history, and payment records
● Submit a "Delete Account" request in App settings; we will process it within 7 business days
● In cases requiring legal compliance or fraud investigation, some information may be retained temporarily but will be deleted once these reasons no longer apply
Manage or revoke access to specific data categories through device settings or in-app controls:
● Location Permissions: Disable via Device Settings → Privacy → Location Services → Alio
● Notification Permissions: Adjust via App Settings → Notifications or Device Settings → Apps → Alio → Notifications
● Microphone & Camera Permissions: Revoke via Device Settings → Privacy → Camera/Microphone → Alio
You may disable algorithmic recommendations:
● Navigate to App Settings → Privacy → Personalization
● Toggle off "Personalized Recommendations" to opt out
● This will not affect core functionality but may reduce relevance of suggestions
Opt out of promotional communications:
● Use the "Unsubscribe" link in any marketing email
● Disable promotional notifications in App Settings → Notification Preferences
● Essential service alerts will remain active for account security
● We process requests within 7 business days and provide responses via email
● For data that cannot be promptly deleted, we issue a written explanation within 7 business days
● You may appeal any decision regarding your data rights by contacting our data protection officer
● We update this Policy when required by legal regulations, Google Play policies, new features, or business adjustments
● We notify users of updates through in-app notifications, emails, or public announcements
● Continued use after updates constitutes acceptance of the revised Policy
● If you disagree with updates, you may adjust settings, contact support for alternatives, or delete your account
For privacy-related inquiries or requests, please contact us:
● Email: [email protected]
● In-App Support: Navigate to Me → Settings → Feedback
● Mailing Address: Room P, 4th Floor, Yee Chai Centre 72 Hoi Yuen Road, Kwun Tong, Hong Kong
We acknowledge receipt of all privacy inquiries within 48 hours and provide substantive responses within 7 business days.
Thank you for trusting Alio with your social connections. We are committed to protecting your privacy and data security.